REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for choosing www.splashproofgear.com. We are committed to providing you with high-quality waterproof phone arm bags and want you to be satisfied with your purchase. If you are not satisfied with your purchase, here are our refund terms:

1. Refund Policy
   ● Refund Request: If you are not satisfied with the product after receiving it, you can make a refund request within 30 days from the date the product arrived.
   ● Refund Conditions: The product must be in unused condition, intact, and in good packaging. All accompanying items (such as accessories, manuals, and packaging) must also be returned.
   ● Exceptions: If the product is damaged by the user (personal allergies, improper use, etc.), we will not be able to provide a refund.
2. Refund Process
   ● Contact Customer Service: Please submit a refund request to our customer service team by sending an email to opensite@splashproofgear.com. Please provide your order number, purchase date, and detailed information about the reason for the refund.
   ● Shipment Return: We will provide you with a return address. Please make sure to use a tracked postal method when returning so that we can confirm your return.
3. Refund Time
   ●Once we receive your returned product and confirm that it meets the refund conditions, we will process the refund within 5 business days. The refund will be returned through your original payment method.
4. Shipping Cost
   ●Original shipping costs are not refundable. If the return is due to our error (such as sending the wrong item or product defect), we will cover the return shipping costs.
5. Contact Us
   If you have any questions about the refund policy or need more information, please feel free to contact us:
   Email: opensite@splashproofgear.com

We appreciate your support of www.splashproofgear.com and are always committed to providing you with a good shopping experience