FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.splashproofgear.com (hereinafter referred to as “we” or “Website”). To help you better understand our products and services, we have compiled some frequently asked questions. If you have any other questions beyond these, please feel free to contact us via email.

1. How do I place an order?
   You can browse the products on the Website, select the waterproof phone arm bag you want to purchase, and add it to the shopping cart. Once you have completed your purchase, please follow the on-screen prompts to proceed with the checkout process and enter your shipping address and payment information.
2. What are the payment methods?
   We accept a variety of payment methods, including credit cards, debit cards, and PayPal. For more information, please review the available payment options at checkout.
3. How long does it take to process your order?
   It usually takes 2 business days to process your order. Once your order is processed, we will send you a confirmation and tracking information via email.
4. How much is your shipping cost?
   Shipping costs vary depending on your location and the shipping method you choose. The specific cost will be displayed at checkout.
5. Can I cancel or change my order?
   If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet been processed, but we are unable to make changes or cancellations once your order has been processed.
6. What if the item I received is defective?
   If the item you received is defective or damaged, please contact us by email at opensite@splashproofgear.com within 30 days of the item’s arrival with your order number and a description of the defect so that we can process a refund or replacement.
7. How do I request a refund?
   If you wish to request a refund, please email opensite@splashproofgear.com within 30 days of receiving your order with your order number and reason for the refund. Please refer to our refund policy for detailed procedures.
8. Do you ship internationally?
   Yes, we ship internationally, and the specific shipping costs and times may vary depending on the destination. You can view the relevant shipping costs and delivery options during checkout.
9. How do I contact your customer service team?
   You can contact our customer service team by sending an email to opensite@splashproofgear.com. We will do our best to respond to your inquiry within 24 hours.
10. What is your privacy policy?
    We value your privacy and ensure that your personal information is secure. Please review our privacy policy to understand how we collect, use and protect your information.

If you have any questions about the above or other issues, please feel free to contact us. Thank you for your attention and support to www.splashproofgear.com, and wish you a happy shopping!